Mapstar is a map-based XR metaverse for the physical world where you can create, edit, and share Extended Reality (XR) maps, collaborate, or explore the 3D worlds of others.


Here you will find our most frequently asked questions. If your question cannot be answered here, please contact us and we will be happy to help you.

What is a Extended Reality (XR) map?

An XR Map is an advanced digital 3D map that represents the next generation of multimedia content by seamlessly linking real environments with virtual information. It allows users to explore physical locations not just with added information but also to navigate through them in Augmented Reality (AR), on the web, and in Virtual Reality (VR). This creates immersive experiences that blur the boundaries between the real and digital worlds, ushering in a new era of interactivity and engagement.

What are the benefits of XR Maps?

An XR Map allows for the uniform creation of content, which can then be seamlessly shared and accessed in Augmented Reality on-site, on the web via computer, and in Web Virtual Reality. This ensures a consistent and diverse user experience across a wide range of platforms.

How can I create an XR map and make it accessible to everyone?

Begin by creating a 3D map of your environment and enrich it with 3D objects. These objects will be anchored both to the digital model and the physical world, and stored as a map within your profile. To share your map with everyone, adjust your profile settings to "public." Then, upload it from the "on device" tab in your profile to the cloud.

Should you require any assistance, feel free to reach out to us.

How many XR-maps can I create in one place?

As many as you want. Each map represents a new extended reality experience.

What is the Mapstar Metaverse?

Metaverse describes a virtual place that you can create, edit, extend, share and experience with others in Extended Reality. With Mapstar you can edit the physical world and make it your own Metaverse being shared and discovered with others.

which devices or Operating Systems are supported to run mapstar?

Mapstar supports the broadest range of AR supported devices for Android and iOS with and even without a LiDAR (depth) sensors. For the best quality in creating XR Maps we recommend an iPhone or iPad Pro with a LiDAR sensor. For checking if your Android device is supported, check this site and make sure you have installed the Google Play Services for AR.

Further, any non-AR mobile device or PC/Mac can use the web-based World-Editor to view and edit XR maps via a simple URL.

If you have issues with a specific device, don't hesitate to contact us and join our Discord community to get support.

What is the biggest thing I can scan?

With Mapstar, it is possible to scan up to 1500 square meters with your smartphone. However, we recommend a powerful smartphone such as the Samsung S21, OnePlus 9 Pro, or an iPhone 12 Pro or newer.

What is the smallest object that i Can Scan?

Small things cannot be captured with much details by our application. We recommend that you create large-scale scans of your environment with up to 1500 square meters in area.

Why does the result of my captured car not look really good?

Surfaces that are reflective or transparent are difficult for any camera to capture. We are working on a solution and see possibilities to eliminate these problems.

Why do I have a bad result of my scan in strong sunlight but also in dark rooms?

If you let too much sunlight into the camera lens, over-lighting and sun flare effects will irritate the camera, and your model's texture will produce corresponding results. If you want to capture a room that is too dark, the camera does not receive enough light to find feature points. This behavior leads to camera tracking drifts and sometimes to duplicate content generated. Therefore, always make sure that the lighting is well distributed and that you have enough light to detect feature points.

How is the Accuracy of my created model?

You can increase the accuracy of the mesh by walking around and studying the object longer. We provide a centimetre accurate map of your environment.

Are you going to improve the quality of the mapping?

The quality of the mapping depends on your hardware. We aim to create a consistent model regardless of the device and constantly improve the overall quality. Over time, handheld devices will get better and better, which will further improve the quality of our models. The quality of the models does not play a role in the anchoring of items in the physical world.

Are my items really persistently stored in the physical world?

Yes, absolutely. As long as you have captured your environment, you can anchor digital content in the physical world to the centimeter.

Can i upload my own 3d model and use it as an item?

Yes, as long as it is a valid .glb (GLTF 2.0) model file. Please make sure your .glb file is valid and is optimized for use on mobile devices through appropriate testing. You can even upload your own 3D model as an XR-Map environment (mapping) for using it in Virtual Reality to invite your friends, family, or colleagues.

To upload your 3D model, visit the web-based World-Editor and click on "Upload a model" via the main menu icon. Then, choose the type of your model between "Item" - to place your 3D model as an item in your XR-Maps - or "XR Map" to use it as a base environment in a new XR-Map.

After uploading your 3D model as an item, you can access it via the "Asset Manager" from the World-Editor's main menu or place it into one of your XR-Maps when when you click on the "Edit" button, then click on "My Items" button and select your item from your selected category.

How can I discover my or other maps around me?

Just press the "Discover" button (previously "Around Me") and you will see a list of nearby public maps that you can discover in Augmented Reality (AR), including your own created maps. Select one of the maps for viewing in AR, look around with your smartphone camera to recognize and overlay the map correctly with your physical surrounding. Always make sure to find the right visual markers (features) that were used when creating the model (e.g. non-moving buildings, walls, paths).

What if I can not see my XR Map after pressing the Discover/Around Me button?

The Around Me feed shows nearby XR Maps in a radius of 250 meters and that include at least one item (like 3D Model, Image, Video, URL, ...) in order to see the XR Map items being localized on-site. If the XR Map does not include any items it will not be shown in the Around Me feed, but you can still view it via your profile.

Why do I see a different design on your website than in the app?

We are currently working on the redesign to improve the design and user experience in the upcoming versions.

Is the location of my LAnd important?

Not necessarily. The stories or services on your land are key. Users who are in one place will open and walk through XR maps of their environment.

How can I solve issues with the World Editor?

Please try to clear your browser cache (locally cached files) and re-load the World Editor. In case the issue persists, please contact us and report the issue.


After you subscribed successfully to a plan, you will receive a confirmation via mail with a personal link for managing and updating your subscription at any time. As of now, you can manage your subscription independently from your registered Mapstar user account, so a request for account deletion will not automatically end your subscription.

Why can't I find the Mapstar app in France and Netherlands?

We are working on providing the privacy policy and terms of use for both countries in the respective language.

Need quick answers to your questions? Our intelligent Mapstar GPT is always ready to assist you. Start your inquiry now!

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